Playdate doesn't boot — mount failed (err-01)

Since yesterday, I can't restart my Playdate. My daughter handed it over to me completely drained to recharge it. I plugged it in the USB charger and when I checked minutes later, the lock button LED was green and the screen shown a message saying:

sharing BOOT segment as USB drive
Press A to reboot

After pressing the A button, the LED turned red and the screen had this message:

mount failed (err-01)
Press A to reboot

By pressing the A button, the device is looping endlessly between the first screen (green LED) and the second one (red LED).

I also tried to let the battery drain completely and when charged a bit to reset via paperclick with no success.

Disclaimer: I'm not a dev and my device is a regular, production one that arrived one month ago. It will be a huge disappointment especially for my daughter, who waited for it more than two years to arrive. Any help is appreciated.

Cheers!

Please contact Support via https://help.play.date

It's the best way.

You're right, didn't notice I could send a direct message. Thanks for pointing out.