2.1.0 System Update error

[BeniCarlos (Carlos Paris Ramiro)]

Hello there!

I got my new PlayDate device this week and I haven't been able to update it to the 2.1.0 version.
It came with the 2.0.0 version, and every time I try to update it I get this message:

I've tried to factory reset it but it still the same.
Any clue what could be happening here?
TYVM.
BR.

[scratchminer]

Oddly enough, it seems like either the OTA bootloader is corrupted, or is for Rev. A.
This shouldn't ever happen since the Revision B Playdates are supposed to be treated differently by the server. Maybe somebody put the device in the wrong Memfault cohort?

[willco (Will)]

Please contact support for additional assistance, sorry for the troubles.