@willco Any other troubleshooting steps we can take? Secret button combos?
I think we'll have to RMA these devices to get a hands on look at the issue. Please contact support to start the process. Sorry for the troubles.
@dfbills @davidcox I did have one more thing to try. If you hold left d-pad and lock + home, when the device reboots into disk mode does it show up?
@willco No dice in Finder, Disk Utility, or Playdate Simulator.
I submitted a support request today.
@willco thanks for the suggestion. I tried this on 1.11.1 and 1.13.2 but was still unable to get the device to mount. I'll reach out to support to RMA -- thank you again for your help.
@willco Is there a trick to getting support to respond? I've never had a reply to any request that I've made, including my recent RMA request...
No magic, check your spam folder. If it's not there, please DM me email address and I'll see if it's stuck in our spam folder.
@willco I received the replacement and while it didn't work immediately (and I was heartbroken) it is NOW WORKING!
I noticed when it connects to the Mac the Disk Mode screen says "Eject disk to reboot." On the one that isn't functioning, it just says "Press A to reboot."
Mirror seems to crash quite a lot, but after restarting it several times, it does connect to the new unit as well. I've attached the Mac Console logs for the Mirror crash. Mirror Crash Console.log.zip (3.9 KB)
Playdate Simulator is also able to read the new device without issue.
Now, if the data from my original device can only be recovered....